Key Account Associate 17N25

The Key Account Associate is a crucial member of the sales and client management team, responsible for maintaining and expanding relationships with strategically important large customers. Assigned to a specific set of named customers, the Key Account Associate works to achieve account goals while enhancing customer satisfaction. This role requires a high level of strategic thinking, creative problem-solving abilities, and excellent communication skills. The ideal candidate should have experience in sales and a strong ability to develop long-term relationships with key business executives and stakeholders. As a Key Account Associate, you will collaborate closely with cross-functional internal teams, including marketing, product development, and customer support, to ensure timely and successful delivery of our solutions according to customer needs.

Responsibilities

• Develop relationships with key account contacts and cultivate a positive client experience.
• Identify customer needs and business objectives to tailor solutions effectively.
• Act as the main point of contact between the company and the key accounts.
• Coordinate the involvement of company personnel, including support, services, and management resources.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Monitor and analyze key account metrics to assess performance against targets.
• Prepare and present account status reports during weekly and monthly review meetings.
• Collaborate with the marketing team to develop targeted promotions for key accounts.
• Manage contract renewals and negotiation discussions with key account clients.
• Ensure the delivery of tailored solutions in line with key account needs and objectives.
• Proactively forecast and track key account metrics to enhance service delivery.
• Minimize churn rates by addressing customer concerns and resolving issues promptly.

Requirements

• Bachelor's degree in Business, Marketing, or a related field is required.
• Previous experience in sales, account management, or customer service roles.
• Proven ability to manage multiple key accounts simultaneously and effectively.
• Strong negotiation skills and a proven track record of successful contract management.
• Exceptional communication and interpersonal skills for effective client interactions.
• Ability to analyze data, understand insights, and make informed recommendations.
• Familiarity with CRM software and adeptness in maintaining accurate client records.