Junior IT Support Technician 30N25

We are seeking a highly motivated Junior IT Support Technician to join our dynamic IT department. As a Junior IT Support Technician, you will play a critical role in ensuring the smooth operation of our IT systems and services. This entry-level position is perfect for individuals passionate about technology and keen to build a rewarding career in IT support. The ideal candidate will have a basic understanding of computer systems, troubleshooting and networking fundamentals. The role will involve hands-on technical tasks, providing direct user support, and working closely with senior technicians and other IT staff to ensure the timely resolution of technical issues. You will be required to develop your IT skills and knowledge continuously, making this an excellent opportunity for career growth in the field of information technology.

Responsibilities

• Provide first-level technical support to all company users, addressing hardware and software issues.
• Assist in the setup and maintenance of computer systems and networking equipment.
• Respond promptly to IT-related queries and log incidents in the helpdesk system.
• Escalate unresolved issues to senior IT staff, following the established escalation procedure.
• Perform routine maintenance checks on company hardware and software systems.
• Keep accurate records of repairs and installations for future reference.
• Help in managing and tracking IT equipment inventory and supplies.
• Assist in the implementation and documentation of IT policies and procedures.
• Ensure all IT support tasks are performed according to established SLAs.
• Participate in training sessions to improve system and application knowledge.
• Contribute to team efforts by accomplishing related tasks as needed.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.

Requirements

• High School diploma or equivalent; technical certifications are a plus.
• Basic understanding of computer hardware and software systems.
• Strong communication skills and the ability to work collaboratively.
• Excellent problem-solving skills and attention to detail.
• Ability to manage time effectively, handling multiple tasks simultaneously.
• Experience with Windows operating systems and basic networking concepts.
• Eagerness to learn and develop new skills in information technology.