IT Technician

Job Location:

La Suite Dubai Hotel & Apartment

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

To provide technical support and maintain the hotel's information systems, hardware, software, and network infrastructure, ensuring seamless operations for both guests and team members. The IT Technician supports hotel technology platforms and assists in maintaining compliance with Minor Hotels' IT standards and security requirements.

• Provide first-line technical support for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Support hotel applications and systems including PMS, POS, guest Wi-Fi, IPTV, key card systems, and telephony solutions.
• Troubleshoot and resolve user issues in a timely and professional manner.
• Monitor network connectivity and ensure reliable operation of hotel technology services.
• Create and manage user accounts, access rights, and email accounts.
• Perform routine system maintenance, software installations, updates, and security patches.
• Maintain IT asset inventory and ensure accurate documentation of equipment and licenses.
• Support onboarding and offboarding processes by preparing and recovering IT equipment and system access.
• Coordinate with vendors and service providers for maintenance and technical support requirements.
• Ensure compliance with company IT policies, security standards, and data protection requirements.
• Assist with IT projects and technology improvements as assigned.