IT Specialist (225-912)

As an IT Specialist, you will play a crucial role in ensuring the smooth operation and maintenance of an organization's IT infrastructure. You will be responsible for diagnosing and resolving technical issues, managing network systems, and ensuring data security and integrity. You will work closely with other IT team members, providing support and solutions to technical problems, and help the organization leverage technology to improve efficiency and productivity. The ideal candidate will have excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with both technical and non-technical personnel. Your role is critical in maintaining the technological capabilities of the organization and enabling it to meet its goals and objectives.

Responsibilities

• Manage and maintain the organization's IT infrastructure including hardware and software.
• Diagnose and resolve complex technical issues in a timely manner.
• Ensure network systems are up-to-date and adequately configured for optimal performance.
• Implement and maintain security measures to protect data and IT systems.
• Collaborate with other IT staff to develop and implement strategic technology plans.
• Provide technical support and training to staff and end-users on IT systems.
• Monitor system performance and undertake required upgrades and maintenance.
• Manage the installation and configuration of new hardware and software.
• Conduct regular audits to ensure compliance with IT policies and standards.
• Maintain accurate documentation of all IT processes, changes, and upgrades.
• Assist in disaster recovery and backup procedures to ensure data integrity.
• Research and recommend new technologies and systems to improve operation.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT specialist or similar technical role in an organization.
• Strong knowledge of IT systems, networks, and security protocols.
• Familiarity with a variety of operating systems and platforms.
• Excellent problem-solving skills and attention to detail in technical tasks.
• Ability to work independently and manage multiple tasks effectively.
• Exceptional communication skills to deliver technical information clearly.