Internal Sales Manager (225-620)

The Internal Sales Manager plays a vital role in driving the internal sales initiatives within an organization. This position involves leading a team of sales representatives to consistently exceed sales targets through effective strategy implementation and motivation. The Internal Sales Manager will be responsible for developing and executing strategic plans to achieve sales goals, enhance customer satisfaction, and expand market reach. As a liaison between the sales team and senior management, the Internal Sales Manager is expected to communicate effectively, report on sales performance, and propose actionable insights to improve the sales process. The ideal candidate should possess strong leadership skills, a results-driven mindset, and a passion for developing customer relationships and driving sales excellence.

Responsibilities

• Lead, manage, and develop a team of internal sales representatives to achieve individual and team sales targets.
• Design and implement effective sales strategies and processes to enhance sales performance and productivity.
• Serve as a primary point of contact for escalated customer issues and provide timely solutions.
• Monitor and analyze sales metrics and provide regular reports to senior management.
• Coordinate with marketing and other departments to align sales strategies with overall business objectives.
• Set sales goals and quotas, monitor sales performance, and make data-driven decisions to meet those targets.
• Identify training needs and organize workshops and training sessions for the sales team.
• Foster a collaborative and motivating work environment through team-building and personal development initiatives.
• Develop and maintain strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
• Contribute to market research and competitor analysis to identify new sales opportunities and market trends.
• Ensure the sales team adheres to company policies, procedures, and best practices.
• Manage sales campaigns and promotions to boost product visibility and sales.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven work experience as an Internal Sales Manager or in a similar role.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent interpersonal and communication skills to interact effectively with team members and clients.
• Solid understanding of sales performance metrics and the ability to analyze data.
• Experience with Customer Relationship Management (CRM) software and sales processes.
• Ability to work under pressure and manage multiple tasks simultaneously.