Income Auditor

Job Overview

The Income Auditor is responsible for auditing and verifying all revenue transactions across all type of Dine in and QSR restaurants, event and pop- up restaurants ensuring accuracy, completeness, and compliance with internal policies and procedures.

The Income Auditor ensures the accuracy and integrity of daily revenue from all casual dining outlets across multiple brands. This role involves daily auditing of POS data, third-party transactions, cash collections, and sales reports to detect discrepancies and ensure compliance with internal controls and policies. The Income Auditor plays a crucial role in preventing revenue leakage and supporting sound financial practices in a fast-paced, customer-facing restaurant environment.

To ensure proper control, usage, and documentation of all petty cash and cash drawer transactions across restaurant outlets, ensuring adherence to company policies and preventing loss or misuse of funds

Key Responsibilities

• Revenue Audit & Reconciliation
• Review and reconcile daily sales reports from POS systems.
• Audit and validate all voids, discounts, refunds, offers and complimentary transactions for compliance with company policies.
• Match credit card settlements and cash deposits with recorded revenue.
• Track and report discrepancies or unusual transactions.
• Reconcile sales from various channels—dine-in, takeaway, delivery, online ordering, and aggregators.
• Validate recorded cash collections, credit card settlements, and e-wallet receipts against bank deposits.
• Ensure VAT compliance and accurate tax reporting
• Petty ash Audit and Reconciliation
• Conduct regular and surprise audits of petty cash and cash drawers across restaurant branches.
• Reconcile physical cash against cash logs, POS records, and system entries.
• Verify float amounts and ensure cash drawers are balanced at the beginning and end of each shift.
• Revenue Control & Compliance
• Monitor and enforce cash handling, billing, and end-of-day closing procedures at all outlets.
• Identify irregular transactions or revenue risks and report to Finance Manager and Head of Internal Audit
• Support in the review and tightening of internal financial controls across locations.
• Ensure proper system use of coupons, loyalty programs, and promo codes.
• Audit use of petty cash and cash drawer variances at outlet level.
• Identify revenue leakage and suggest preventive measures.
• POS & Aggregator Reconciliation
• Audit POS transactions including voids, discounts, manual billings, refunds, and complimentary meals.
• Reconcile aggregator reports (e.g., Talabat, Deliveroo, Careem) with POS records and bank statements.
• Monitor deductions, commissions, and delivery fees from third-party partners.
• Confirm that aggregator payouts match expected amounts after deducting commissions, marketing charges, and other fees.
• Ensure correct VAT treatment on aggregator invoices
• Match daily aggregator reports (sales, cancellations, refunds) with POS data and bank credits
• Download and reconcile daily sales reports from third-party platforms.
• Check aggregator commission structures and dispute incorrect deductions.
• Verify and validate the following applied by aggregators
• Platform commissions (%)
• Marketing Promotions
• Discount
• Delivery charges
• Promotion or ad fees
• Payment gateway charges (if any)
• Settlement Monitoring
• Track payment cycles (weekly/bi-weekly/monthly) for each aggregator.
• Reconcile aggregator bank credits with corresponding sales.
• Reporting
• Generate brand-wise and outlet-wise daily and monthly revenue reports by brand and outlet
• Prepare daily revenue reports and summaries for management.
• Ensure proper documentation and filing of all revenue-related reports.
• Maintain records of revenue by location, brand, and revenue Center.
• Maintain clear documentation of reconciliations, exceptions, and audit findings.
• Assist with monthly financial close by providing accurate revenue data and supporting schedules.
• Maintain a brand-wise and outlet-wise aggregator revenue tracker.
• Provide variance analysis between expected vs. received aggregator payouts
• Generate brand-wise and outlet-wise daily and monthly revenue reports.
• Maintain reconciliation logs, exception reports, and supporting documentation.
• Flag issues and variances in real-time to operational and finance leads
• Coordinate with outlet supervisors, area managers, and cashiers to clarify anomalies.
• Support finance team in month-end closing activities related to revenue.
• Control & Compliance – Income Audit
• Verify that restaurant outlets adhere to pricing, billing, and cash handling policies.
• Monitor internal controls around revenue collection and suggest improvements.
• Support external and internal audits by providing revenue documentation and insights.
• Control and Compliance – Petty Cash and Cash Drawer
• Ensure compliance with petty cash and Cash Drawer policies (e.g., authorized expenses and limits, supporting documentation).
• Check adherence to cash deposit protocols and verify cash pick-up records (including 3rd party CIT services if applicable).
• Coordination & Communication
• Work closely with outlet managers, cashiers, and finance staff to resolve revenue issues
• Communicate any revenue-related risks or irregularities to the Finance Manager and head of Internal Audit
• Assist in training staff on revenue-related processes and controls.
• Dispute Resolution
• Flag missing payments or short settlements to operation and Finance
• Solve all type of discrepancies in time bound manner
• Work with the finance team and aggregator relationship managers to resolve disputes.
• Settlement Monitoring
• Track payment cycles (weekly/bi-weekly/monthly) for each aggregator.
• Reconcile aggregator bank credits with corresponding sales.
• Documentation & Reporting
• Prepare audit reports with detailed findings, irregularities, and recommendations.
• Escalate discrepancies or suspected fraud cases to management immediately.
• Maintain audit trail and ensure proper documentation (vouchers, receipts, approvals).
• Policy Enforcement & Improvements
• Recommend improvements to petty cash and cash drawer handling practices.
• Train restaurant teams on proper documentation, safe cash handling, and reporting of variances.
• Work closely with finance, operations, and IT for resolving discrepancies and process gaps.
• Stakeholder Collaboration
• Work with outlet managers, Area Managers and cashiers to resolve variances and discrepancies.
• Coordinate with outlet supervisors, area managers, and cashiers to clarify anomalies.
• Coordinate with IT/POS support teams for system issues affecting revenue capture.
• Liaise with auditors and finance teams during internal/external audits.
• Support finance team in month-end closing activities related to revenue.
• Support for revenue budget preparation and monthly and quarterly revenue forecast
• Key Skills:
• Revenue reconciliation and financial accuracy
• Familiarity with restaurant operations and aggregator platforms
• Analytical thinking and problem-solving
• Communication and coordination with operational teams
• Time management in a high-volume environment
• Qualifications:
• Bachelor's degree in accounting, Finance, or related field.
• 2+ years of experience in auditing or finance, preferably in the restaurant or hospitality industry.
• Attention to detail, integrity, and good analytical skills.
• Familiarity with POS systems (e.g., Oracle Micros.) and aggregator dashboards.
• High attention to detail, analytical mindset, and strong sense of integrity.
• Proficient in Excel; knowledge of ERP systems or reporting tools
• Knowledge of local tax regulations (e.g., VAT) is a plus.