ICT Support Team Lead

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

ICT Support Team Lead

Apply now »

• Start applying with LinkedIn
  
  

Choose how often (in days) you want to receive a notification:

• Apply Now
  
  

Choose how often (in days) you want to receive a notification:

• Please wait...
  
  

Search Jobs by Keyword | Search Jobs by Location | Back to Middle East

Share this Job

Choose how often (in days) you want to receive a notification:

Closing date: 28/08/2025

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 63067

Workplace Type

Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workload and manage the team.

KEY RESPONSIBILITY AREAS

Identify and classify requests through diagnostic techniques and pertinent questions (Ivanti Neurons)

Determine the best solution based on the issue and details provided by customers

Direct unresolved issues to the next level of support personnel

Maintain service records and their resolution in the IT Service Management tool

Lead complicated technical issue resolution and participate and contribute towards small projects

Leading the Team and liaising with the internal stake holders and suppliers

Required Education

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution

Certification in ITIL v3v3 / v4 Foundations

Required Experience

At least 3 years’ experience in an ICT support service environment preferably in Healthcare Industry

Required Job Skills And Knowledge

• First line hardware and software technical problem solving skills
• ITIL Service Management based skillset for Incident, Change, Problem and Request management
• Customer relationship management
• Verbal and written communication skills in English
• IT service management tool
  
  

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Apply now »

• Start applying with LinkedIn
  
  

Choose how often (in days) you want to receive a notification:

• Apply Now
  
  

Choose how often (in days) you want to receive a notification:

• Please wait...
  
  

Find Similar Jobs

Search By Keyword - MCME, Search By Keyword, Hirslanden - Internal, Emirati - MCME, Administration - MCME

Join our Talent Community

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.

Sign Up

Job Type

Apply now »

• Start applying with LinkedIn
  
  

Choose how often (in days) you want to receive a notification:

• Apply Now
  
  

Choose how often (in days) you want to receive a notification:

• Please wait...
  
  

Job Segment: CRM, Manager, Computer Science, Relationship Manager, Service Desk, Technology, Management, Customer Service

---