HR Specialist - Process Excellence and Innovation

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an HR Specialist – Process Excellence & Innovation and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce.

Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As the HR Specialist – Process Excellence & Innovation, you will support and execute HR process optimisation and employee experience initiatives to enhance operational excellence, ensure compliance, and deliver a seamless employee journey. You will also collaborate with cross-functional teams to implement innovative solutions, leveraging data insights, best practices, and stakeholder engagement to drive improvements and ensure the successful adoption of new processes and tools, while aligning efforts with business goals.

In This Role You Will

• Execute HR process optimisation by leading ideation efforts through detailed process reviews, identifying inefficiencies, and uncovering opportunities for innovation and improvement. Collaborate with Governance, Compliance, and other stakeholders to reimagine workflows, leveraging innovative technologies, data analysis, employee experience insights, and feedback to implement impactful and aligned solutions.
• Collaborate with HR Technology and Systems teams to implement tools and technologies that enhance HR services. Support integration, troubleshoot issues, and contribute to innovation by staying informed on emerging HR tech trends.
• Manage project plans by coordinating timelines, deliverables, and resources to ensure successful execution of process optimisation and employee experience initiatives. Monitor progress, address challenges, and provide regular updates to stakeholders to ensure projects are delivered on time, within scope, and aligned with business objectives.
• Design training programmes and materials, including user guides and workshops, to enable employees and stakeholders to adopt new processes and tools effectively. Provide guidance and resources to ensure successful knowledge transfer and capability building.
• Leverage data-driven insights from employee feedback, industry benchmarks, and internal reviews to identify opportunities for process enhancements and innovation. Develop and execute targeted improvement initiatives that drive operational excellence, improve efficiency, and deliver measurable outcomes aligned with business objectives.
• Support change management efforts by collaborating with stakeholders to identify potential challenges, develop mitigation strategies, and drive engagement. Facilitate communication, provide training resources, and ensure seamless adoption of new HR processes and systems to achieve desired outcomes and minimise disruption.
  
  

Qualification

To be considered for this role you must meet the following requirements:

• A minimum of 5 years’ experience in Human Resources.
• A Bachelor’s Degree, preferably in Business Administration, Human Resources, or a related field.
• Lead HR process optimisation and employee experience initiatives, delivering measurable outcomes through continuous improvement and innovation.
• Drive data-driven enhancements by leveraging analytics and industry benchmarking to identify and implement best practices.
• Support structured change management and collaborate with cross-functional teams to align stakeholders and ensure successful execution of initiatives.
  
  

You Will Have An Edge If You Have

• Strong understanding of end-to-end HR processes, systems, service delivery models, and technology platforms, with knowledge of HR operating models, governance, and shared services.
• Advanced analytical skills to interpret complex data, provide actionable insights, and influence process design through evidence-based recommendations and industry benchmarking.
• Demonstrated experience with process improvement methodologies (e.g., Lean Six Sigma) and change management frameworks supporting continuous improvement and operational excellence.
• Excellent collaboration and stakeholder management skills, with the ability to work cross-functionally, manage multiple initiatives, and maintain strategic focus in dynamic environments.
• Strong communication skills for delivering presentations, facilitating training, and producing clear documentation, combined with curiosity for emerging HR technologies and a proactive mindset toward innovation.
  
  

Emirates Group is an international organisation with employees from over 170 nationalities. We encourage applications from across the globe.

Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our Talent Acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer, and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it’s like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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