Housekeeping Team Leader - Waterpark

Organization- Grand Hyatt Dubai

Summary

Main Duties and responsibilities:

Customer Service

• Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times.
• Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate.
• Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive Guest and Colleague interactions with good working relationships.
  
  

• Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests.
• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.
  
  

• Provide courteous, professional, efficient and flexible service at all times, following park’s standards.
• Have a complete knowledge of chemical products and their proper and economical use.
• Have a complete knowledge of all Housekeeping machines and equipment for operation and maintenance as dictated in operation.
• Inspect all arrival areas, exit areas, and other designated areas daily.
• Inspect all facilities, furniture and fixtures and report any damages to Housekeeping Assistant Manager.
• Ensure proper handling of Lost & Found items.
• Monitor Guest supplies, bathroom amenities and stationery and reduce spoilage and wastage.
• Inspect all Guest corridors, service areas, lift landing areas and fire stairs for cleanliness.
  
  

• Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.
• Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards.
• Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring.
• Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.
• Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
• Support the implementation of The People Brand, demonstrating and reinforcing the parks Values and Culture Characteristics.
• Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations.
• Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.
  
  

• Understand and strictly adhere to the Rules & Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Maintain a good rapport and working relationship with Colleague in all other departments.
• Attend and contribute to all Colleague meetings, Departmental and Park training schedules, and other related activities.
• Fully support the Departmental Trainers function in the Department assigned.
• Undertake any reasonable tasks and secondary duties as assigned by the Housekeeping Assistant Manager.
• Respond to any changes in the department function as dictated by the park.
• Project at all times a positive and motivated attitude and exercise self-control.
• Have a complete understanding of the Department Operations Manual and Policies and Procedures.
  
  

• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
• Carry out any other reasonable duties and responsibilities assigned.