Hostess - Laguna

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Maintain comprehensive knowledge of the dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range, and dress code.
• Understand restaurant reservation procedures thoroughly.
• Keep track of daily house count, arrivals, departures, and VIP guests.
• Be aware of scheduled in-house group activities, including locations and times.
• Adhere to all department policies and service procedures.
• Answer the telephone within three rings, using correct salutations and telephone etiquette.
• Record and confirm restaurant reservations and cancellations in accordance with departmental standards.
• Communicate any reservation or cancellation changes to management promptly throughout the shift.
• Monitor the preparation of assigned tasks, ensuring compliance with departmental standards.
• Ensure that menus and check folders are clean and available in sufficient quantity.
• Keep the hostess stand clean, organized, and welcoming.
• Review the reservation book, pre-assign designated tables, and follow up on all special requests.
• Greet guests warmly at the entrance of the restaurant.
• Seat guests according to the floor plan, ensuring fair distribution among servers.
• Escort guests to their designated tables.
• Confirm that guests are satisfied with their seating arrangements.
• Present the open menu to guests.
• Ensure tables are set to the highest standard for guest service.
• Anticipate busy periods and organize procedures to manage waiting lines efficiently.
• Anticipate guests’ needs, respond promptly, and acknowledge them courteously regardless of how busy or what time of day it is.
  
  

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.
  
  

• Strong knowledge of dining room layouts, table assignments, and restaurant operations.
• Excellent communication skills and telephone etiquette.
• Proven ability to manage reservations and handle cancellations efficiently.
• Skilled at multitasking and maintaining composure in fast-paced environments.
• Detail-oriented with a commitment to cleanliness and organization.
• Exceptional guest service skills, with a friendly and welcoming demeanor.
• Ability to anticipate guest needs and respond promptly to ensure satisfaction.
• Experience collaborating with management and staff to coordinate seating and special requests.
• Familiarity with handling VIP guests and group activities smoothly.
• Reliable and punctual, demonstrating a strong sense of responsibility and professionalism.
• Proficiency in additional languages is an asset, enhancing communication with diverse guests.