Guest Services Executive - Guest Relations - Jumeirah Saadiyat Island

Job Description

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and conceived to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world. In addition to this, guests can utilize wide range of leisure facilities including a mixed and ladies-only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.

About The Job

• Upon guests arrival, extend a warm welcome and complete the registration process, providing them with room keys neatly arranged in the designated welcome booklet.
• Handle guest payments upon check-in and check-out and accurately settle their bills.
• Deliver tailored check-in services specifically designed for VIP guests.
• Maintain and update guest profiles and historical records meticulously.
• Offer efficient assistance throughout guests stays, catering to their various needs and requests.
• Enroll guests in the Jumeirah One Loyalty Membership Program to enhance their experience.
• Effectively sell available rooms to walk-in guests, maximizing revenue at the highest possible rate.
• Maintain constant operational readiness and presence at the reception desk, ensuring it remains well-stocked and adequately staffed.
• Safeguard guest privacy by strictly adhering to security protocols, preventing the disclosure of any guest details to unauthorized individuals.
• Demonstrate comprehensive knowledge of the hotels services and facilities to provide guests with informed recommendations.
• Arrive punctually for shifts and adhere to the appropriate uniform and grooming guidelines.
• Oversee the reception email inbox, ensuring efficient and timely communication in handling incoming inquiries.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language would be an added advantage.
• Previous working experience in a similar role within a reputed hospitality brand.
• Computer knowledge, i.e. basic experience with windows, internet explorer and word.
• Familiarity and proficiency in utilizing Opera and HotSos is a plus.
  
  

About Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

---