Guest Services Executive - Concierge - Jumeirah Mina Al Salam Russian Speaker

About Jumeirah

JOB DESCRIPTION

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah

Set along a two-kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About The Job

An opportunity has arisen for a Guest Service Executive to join the Concierge team in Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Manage and fulfill special guest requests, such as room amenities, dining reservations, and transportation arrangements, ensuring personalized service.
• Handle and resolve more complex guest issues and complaints, working to achieve a satisfactory resolution and restore guest satisfaction.
• Actively solicit and review guest feedback, using insights to make improvements and address any recurring issues.
• Collaborate with other hotel departments to coordinate guest services and ensure that all requests and needs are met efficiently.
• Provide guidance and support to Guest Service Executive staff, assisting with training and development as needed.
• Identify opportunities for service improvement and implement best practices to enhance the overall guest experience.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• Software competencies – Microsoft Office programs (Intermediate)
• Problem solving
• Leadership and team management skills
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  
  

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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