Guest Services Agent

Come work at our company a leading firm in our industry in the metro area. We're pleased to have a 4.6 rating. We are looking to hire an experienced Hotel Guess Service Agent and Concierge to help us keep growing. If you're hard-working and dedicated, It is an ideal place to get ahead. Apply today!

Qualifications

1+ years of experience working as an administrative assistant or in a relevant role

Friendly and compassionate disposition

Strong organizational skills

Excellent organizational and time management skills

Ability to work independently or as part of a team

Responsibility:

Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required.

Ensure that the guest service manager is kept fully aware of any relevant feedback from guests and, or, other departments.

Achieve positive outcomes from guest queries in a timely and efficient manner.

Demonstrate a high level of customer service at all times.

Ensure orderliness and safety guidelines around the lobby and front door areas

Connect and communicate with local businesses and tourist organizations.

Follow previous concierge experience in the hotel, leisure, and/or retail sector, preferred.

Serve as a key point of contact for guests, dealing efficiently with enquiries.

Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours.

Process and deliver messages for the Guests and the hotel.

Interested person should forward his/her current cv/resume via email to the career department of the Royal Lancaster London Hotel for fast processing of application and consideration.