IT Support Engineer 19F26

Are you a problem-solver at heart with a passion for technology? Our company is seeking a skilled IT Support Engineer to join our dedicated team, specifically for the role of IT Support Engineer 19F26. In this pivotal position, you will play a crucial role in ensuring the smooth operation of our IT systems and supporting our employees' technical needs. You will leverage your technical expertise to diagnose and resolve a wide range of technical issues, and you will proactively offer solutions to prevent future problems. You will collaborate with multiple departments to provide seamless and efficient IT support, helping drive the company’s success. If you thrive in a dynamic environment and enjoy enhancing user experiences through technical support, we’d love to hear from you.

Responsibilities

• Provide first line technical support to employees for IT-related queries and issues.
• Diagnose hardware and software problems, and recommend effective solutions.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Monitor system performance and troubleshoot any network-related issues promptly.
• Create and maintain comprehensive documentation for problem management and resolution procedures.
• Coordinate with third-party vendors to resolve complex IT issues and manage service agreements.
• Support IT infrastructure and ensure server and network availability and reliability.
• Assist in conducting regular system audits and maintain security systems integrity.
• Provide technical support for company events, including setup and teardown of equipment.
• Participate in disaster recovery and business continuity planning and execution.
• Train new employees in the use of hardware and software applications.
• Continuously update knowledge of current IT technologies and best practices.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or similar technical support role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and ability to work under pressure.
• Experience with network diagnostics and network administration tasks.
• Familiarity with various operating systems and platforms, including Windows and macOS.
• Strong communication skills to effectively assist non-technical staff with technical issues.