Guest Service Officer-Concierge (225-715)

As a Guest Service Officer-Concierge, you will play a pivotal role in creating memorable guest experiences by providing exceptional service and hospitality. Your main responsibilities will include assisting guests with all their needs and inquiries, ensuring a pleasant and seamless visit. You will be the primary liaison between guests and the hotel, making first impressions count and serving as a source of local knowledge to enhance their stay. This position requires outstanding communication skills, impeccable organizational abilities, and a genuine passion for serving others. You will need to adapt to various scenarios gracefully and deliver personal touches to make each guest feel valued and appreciated during their stay at our hotel.

Responsibilities

• Welcome guests warmly and provide personalized service upon their arrival.
• Provide detailed information about hotel facilities and available services to guests.
• Assist guests with booking transportation, dining reservations, and local tours.
• Respond promptly to guest inquiries and resolve issues in a professional manner.
• Coordinate with other hotel departments to ensure guest needs are met efficiently.
• Maintain an up-to-date directory of local attractions, services, and events.
• Offer recommendations on dining, entertainment, and activities tailored to guests’ preferences.
• Handle guest luggage and delivery of packages or messages accurately and promptly.
• Process guest check-ins and check-outs smoothly while addressing any concerns.
• Manage concierge desk operations with attention to detail and organization.
• Ensure that the concierge desk is presentable and stocked with necessary materials.
• Collect guest feedback and relay significant information to relevant departments.

Requirements

• Previous experience in customer service or hospitality industries preferred.
• Excellent communication and interpersonal skills to interact with diverse guests.
• Ability to multitask effectively and manage time efficiently in a busy environment.
• Proficiency in operating hotel management systems and Microsoft Office Suite.
• A friendly and approachable demeanor with a focus on providing exemplary service.
• Strong problem-solving skills and a proactive approach to address guest issues.
• Flexible working hours, including weekends and holidays, to accommodate guest needs.