Guest Service Officer-Concierge (225-613)

A Guest Service Officer-Concierge plays a crucial role in offering exceptional customer service in hospitality establishments such as hotels, resorts, and upscale venues. This position involves assisting guests with a wide range of services and inquiries, ensuring an exceptional guest experience from check-in to check-out. The ideal candidate for this role will excel in communication, possess an in-depth understanding of the surrounding area, and have the ability to manage multiple tasks simultaneously. As a Guest Service Officer-Concierge, you will be the primary point of contact for guests, handling inquiries, providing local insights, coordinating reservations, overseeing transport needs, and addressing any issues that may arise, thereby enhancing guest satisfaction and loyalty.

Responsibilities

• Greet guests warmly and ensure a seamless check-in and check-out process.
• Provide accurate information and assistance about hotel services and premises.
• Coordinate guest reservations for dining, events, and transportation services.
• Deliver personalized service by remembering guest names and preferences.
• Assist guests with local area information and recommendations for activities.
• Handle guest inquiries effectively, providing problem resolution and assistance.
• Maintain a professional appearance and a welcoming demeanor at all times.
• Record and relay guest requests to relevant departments efficiently.
• Manage guest complaints with a calm and solution-oriented approach.
• Facilitate smooth communication between guests and hotel departments.
• Keep updated on local attractions, events, and any changes impacting guests.
• Uphold hotel policies, safety standards, and exceptional service protocols strictly.

Requirements

• Previous experience in a concierge or guest service role is preferred.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong organizational abilities with attention to detail and multitasking.
• Familiarity with the local area and surrounding attractions is an advantage.
• Proficiency in hotel software systems and standard office equipment usage.
• Calm, professional demeanor, particularly when handling difficult situations.
• Flexibility to work varied shifts, including nights, weekends, and holidays.