Guest Relations Executive Emiratization

Genuine is the way.

At SARA Group, we believe that being genuine and authentic is a fast track to success. Candid communication and genuine behaviors help build deeper connections, leading to more productive collaboration, ideation, and growth. Never afraid of change, always moving and improving, it is by being the truest and best version of ourselves that we build towards great accomplishments and results. So, at SARA, we keep it real, we support each other, and we move together to achieve big things!

This Guest Relations Executive position is part of our Customer Experience team, dedicated to delivering exceptional service and creating memorable moments for every guest and visitor. As the first point of contact, you will embody our values by ensuring a warm welcome, professional assistance, and a seamless experience that reflects the SARA brand.

What Youll Do:

• Greet and welcome guests and customers with professionalism and warmth
• Provide accurate information and assistance to meet guest needs
• Respond to inquiries and resolve concerns quickly and effectively
• Support sales team in the sales process
• Assist with administrative tasks as required
• Identify opportunities to enhance the guest experience and suggest improvements
• Represent the company’s values and image in all interactions

What You Should Bring:

• Customer Focus: You’re passionate about delivering outstanding service and creating positive experiences
• Genuine Communication & Team Spirit: You connect authentically with guests and colleagues, bringing positivity and collaboration to the workplace
• Professionalism & Presence: You have a polished appearance, confidence, and approachable demeanor
• Smart Execution: You can multitask, prioritize, and handle pressure effectively
• Resilience & Adaptability: You maintain composure through challenges and embrace continuous improvement
• Growth Mindset: You’re eager to learn, develop, and contribute to elevating the customer experience

What Were Looking For:

• Bachelor’s degree or Diploma in Hospitality, Business Administration, or related field
• 1–3 years of experience in guest relations, front desk, hospitality, or customer service
• Excellent communication skills in Arabic and English
• Strong interpersonal skills with a customer-first attitude

Why Join Us?

At SARA Group, you’ll be part of a genuine team where you can be your most authentic self, surrounded by like-minded colleagues who value collaboration and growth. You’ll gain exposure to both corporate and customer-facing environments, learn new skills, and build a meaningful career path with a strong focus on Emiratization.

Apply today and let’s make it happen!