Golf Receptionist

Organization- Park Hyatt Dubai

Summary

• To maintain appropriate standards of conduct, dress, hygiene, appearance, and posture at all times.
• To greet and welcome members and guests with a smile and to offer correct information regarding membership details, dress code, policies, restaurant timings, age restriction for children at the fine dining, points of interest and entertainment during special days.
• To familiarize names of members and greet them accordingly.
• To receive guests for management staff and direct them according to prior appointments.
• To always ensure to have sufficient membership forms, brochures, first aid kit and any other details pertaining to reception.
• To be aware of the day to day activities, functions, entertainments and who is the Duty Manager.
• To take messages for the management in their absence and ensure that the messages are given promptly on arrival.
• To anticipate the need for taxis and to follow up in order to avoid delay.
• To charge the guests & members for any overseas calls, calls other than Dubai and mobile calls and issue a receipt.
• Accept reservations and cancellations (when the restaurants are closed) according to procedure for both restaurants and inform the caller when taking the booking about the dress code, policy of children and repeat the reservation details.
  
  

• Previous experience in hospitality or front desk roles.
• Experience handling bookings and reservations professionally.
• Familiarity with golf club operations and etiquette.
• Skilled in managing customer inquiries and complaints.
• Experience using reservation and payment software systems.