Front Office Manager

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties & Responsibilities

Responsibilities

Team members at Anantara the Palm always find new ways to look after the business, their guests, and team members. Within this, the key responsibilities for this position are:

• Manage the day-to-day Front Office operations, ensuring exceptional guest service, operational efficiency, and achievement of departmental financial objectives.
• Develop and implement departmental budgets, strategic initiatives, and training plans aligned with the resort's business goals.
• Lead, coach, mentor, and motivate the Front Office team to deliver consistent service excellence and maintain high performance standards.
• Ensure compliance with brand standards, Standard Operating Procedures (SOPs), and quality assurance requirements.
• Oversee guest arrivals, departures, VIP handling, special requests, and guest recognition to deliver personalized and memorable experiences.
• Drive revenue through effective room upselling, promotional initiatives, and participation in loyalty and guest recognition programmes.
• Maintain expert knowledge of the Property Management System (PMS), Front Office systems, resort facilities, room categories, and guest services.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, Guest Relations, and other departments to ensure seamless guest experiences.
• Conduct regular room inspections and monitor corrective actions to uphold the highest quality and maintenance standards.
• Partner with People & Culture on recruitment, onboarding, performance management, coaching, succession planning, and employee engagement.
• Manage departmental payroll, operating expenses, and financial controls while ensuring cost efficiency.
• Collaborate with Finance on auditing procedures, billing, commission payments, and outstanding account collections.
• Foster strong relationships with guests, corporate partners, travel agents, and internal stakeholders.
• Resolve guest concerns promptly, taking ownership to achieve effective and satisfactory outcomes while maximizing guest satisfaction.
• Promote a positive, professional, and service-oriented culture, leading by example and encouraging continuous improvement.
• Ensure full compliance with health, safety, fire, security, and local regulatory requirements.
• Participate in management meetings, resort events, training programmes, and continuous development initiatives to support operational excellence.