Front Office Manager (225-1001)

The Front Office Manager is an integral part of the hospitality industry, responsible for overseeing the daily operations of the front desk at a hotel or similar establishment. This position entails ensuring a smooth and efficient check-in and check-out experience for guests, managing a team of front desk staff, and maintaining the highest level of customer service. The Front Office Manager needs to handle guest inquiries, resolve issues, and coordinate with other departments to ensure all guest needs are met promptly and efficiently. With their leadership and organizational skills, the Front Office Manager cultivates a welcoming atmosphere, enhances guest satisfaction, and ensures operational excellence in the front office.

Responsibilities

• Oversee and manage all operations at the front desk to ensure efficiency.
• Develop and implement front office operational strategies and procedures effectively.
• Train, motivate, and supervise front office staff, ensuring optimal performance.
• Ensure a warm and welcoming arrival and departure experience for all guests.
• Handle guest complaints, inquiries, and emergencies with professionalism and care.
• Coordinate with other departments to fulfil guest requests and address concerns.
• Maintain accurate records related to guest accounts and room reservations.
• Manage cash handling and billing processes, ensuring accuracy and compliance.
• Develop and implement customer service initiatives to enhance guest satisfaction.
• Monitor administrative tasks, including scheduling, payroll, and inventory management.
• Conduct regular staff meetings to communicate updates and gather feedback.
• Utilize and maintain property management systems and front office software efficiently.

Requirements

• Proven experience in a managerial position within the hotel or hospitality industry.
• Strong leadership and organizational skills with an attention to detail.
• Excellent verbal and written communication skills for effective interaction.
• Ability to handle stressful situations calmly and efficiently resolve issues.
• Proficient in using hotel management software and front office systems.
• Customer-focused attitude with a commitment to providing exceptional service.
• Flexible work hours, including evenings, weekends, and holidays as required.