Front Of House Operative

Front of House Receptionist Ref: Dubai UAE

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

As the first point of contact for our company, the Front of House plays a crucial role in providing exceptional customer service to clients, guests and employees. This is an exciting opportunity for someone who is detail-oriented, organized and possesses excellent communication skills.

Main Responsibilities:

• Monitor all areas and check that previous issues have been dealt with or closed off satisfactorily.
• Perform routine inventory duties, including monitoring and maintaining current inventory levels.
• Reception cover including greeting of all guests and VIP visitors to reception.
• Handle corporate events by assisting with the set-up of venue and providing assistance to meet requirements.
• Ensure that the look and feel of the reception area is maintained to a high standard.
• Ensure that calls are answered in a professional and timely manner and that all enquiries are dealt with in accordance with service standards and response times.
• Demonstrate attention to detail and ownership of the processes relating to the areas of responsibility.
• Assist with clients reports as required.
• Responsible for delivering superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders and client.
• Carry out such other reasonable duties as may be required by the line manager.

About You

The ideal candidate will have:

• Previous experience in a five-star hotel in the UAE.
• Front Office experience (reception).
• Good people management skills.
• Ability to deliver and manage associates’ satisfaction and engagement.
• Excellent communication skills both written and oral.
• Capable of establishing a good relationship with clients, customers and service providers.
• Native or fluent in Arabic, Russian and Mandarin will be an advantage.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.