Front Desk Receptionist (225-611)

The Front Desk Receptionist is a pivotal role within our organization, acting as the initial point of contact for visitors and clients. This position requires a personable individual with excellent communication skills and a professional demeanor. The Front Desk Receptionist ensures that all guests receive a warm welcome and that inquiries are handled with precision and efficiency. This role also involves a variety of administrative tasks, which support the smooth operation of our office. Ideal candidates are organized, detail-oriented, and capable of multitasking in a fast-paced environment. They should possess a friendly and courteous manner while managing the front desk, handling phone calls, scheduling appointments, and maintaining records. Join our team to play an essential part in creating a positive first impression of our company.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office promptly and efficiently.
• Answer, screen, and forward incoming phone calls with a professional attitude.
• Ensure that the reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in person and via phone or email.
• Receive, sort, and distribute daily mail, deliveries, and packages.
• Maintain and update calendars for appointments and meetings as necessary.
• Perform clerical duties such as filing, photocopying, transcribing, and faxing.
• Handle customer inquiries and complaints with a calm, patient demeanor.
• Monitor office supplies and place orders when necessary to ensure stock availability.
• Assist with the planning and preparation of meetings, conferences, and conference calls.
• Support other departments with administrative tasks as needed, ensuring a collaborative environment.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Hands-on experience with office equipment like printers and fax machines.
• Professional attitude and appearance with a customer service focus.
• Solid written and verbal communication skills are necessary for this role.
• Ability to be resourceful and proactive when issues arise, demonstrating problem-solving skills.
• Multitasking and time-management skills, with the ability to prioritize tasks effectively.
• High school diploma; additional certification in Office Management is a plus.