Front Desk Agent
Media Rotana
United Arab Emirates
4th August 2025
2508-2783-10
Job Description
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.rotana.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Situated in the bustling precinct of Barsha Heights, Media Rotana is a luxury five-star hotel in Dubai, conveniently located close to many exciting leisure attractions and shopping malls, as well as key business districts including, Dubai Internet City and Dubai Media City. Dubai Internet City Metro Station is within close walking distance of our 5 star hotel, while the Dubai International and Al Maktoum International, the Emirate's two airports, are just a 20-minute drive from Media Rotana.Business and leisure travellers will appreciate the hotel’s 537 modern and spacious 5 star hotel rooms and suites featuring modern technology and amenities which offers discerning guests added luxury benefits and the finest personalised hospitality services, ensuring a truly memorable stay in Dubai.From delectable dishes to traditional favourites, Media Rotana’s five specialty restaurants present diners with a wide range of culinary experiences and venues, with Italian, British and International options available, as well as happy hour promotions, theme nights and more.Media Rotana’s 16 contemporary and flexible meeting rooms make it a hugely popular destination for business seminars and corporate events. While the comprehensive array of leisure facilities available at Bodylines Fitness & Wellness Club, which include a fully-equipped gym, sauna, steam room and temperature-controlled swimming pool, provide a city sanctuary for guests seeking relaxation and rejuvenation during their stay. For families with young children, our Flipper’s Kids Club offers fun activities throughout the day.
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