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Job Description

Job Description

Job Summary-

We are looking for a Front Desk Agent to join our team and be the first point of contact for our customers. The ideal candidate will welcome guests, manage reservations, and provide excellent customer service to ensure a positive experience for all visitors.

Job Responsibility-

  • Greet and welcome guests in a friendly and professional manner
  • Handle all incoming calls, emails, and inquiries
  • Check-in and check-out guests efficiently
  • Manage reservations and ensure accuracy of guest information
  • Provide information about facilities, services, and local attractions
  • Resolve customer complaints and issues in a timely and effective manner
  • Maintain a clean and organized front desk area

Candidate Requirements-

  • Proven experience as a Front Desk Agent, Receptionist, or similar role
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office and hotel management software
  • Strong customer service skills
  • Ability to multitask and prioritize in a fast-paced environment
  • High school diploma; additional certification in hospitality is a plus

Skills

Skills-

  • Excellent communication and interpersonal skills
  • Proficient in using office equipment, including phone systems and computers
  • Strong customer service orientation
  • Ability to handle multiple tasks and prioritize effectively
  • Attention to detail and accuracy in handling bookings and reservations
  • Problem-solving and conflict resolution skills
  • Knowledge of administrative procedures and basic bookkeeping
  • Ability to remain calm and professional in high-pressure situations
  • Familiarity with hotel operations and guest services


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: https://www.rotana.com Job Function: Hospitality & Guest Services
Company Industry/
Sector:
Hospitality

What We Offer


About the Company

Located by the beach on Dubai’s glamorous and cosmopolitan leisure and retail promenade, The Walk, Amwaj Rotana is one of the finest five-star luxury hotels in the Marina district. With popular attractions right on its doorstep, from the famous Jumeirah Beach and bustling Beach Mall with its children’s waterpark, to Bluewaters Island, home to the world’s tallest Ferris Wheel, Ain Dubai, it is a convenient and luxurious destination for business and leisure travelers. Dubai International Airport and Al Maktoum International are both a 25-minute drive from the property.Enjoy the sophistication and space of our 301 elegantly-furnished rooms and suites, all featuring private balconies with stunning views of the Arabian Gulf, Palm Jumeirah, Bluewaters Island and Ain Dubai, plus complimentary Wi-Fi. Upgrade to our bespoke Club Rotana rooms and make the most of our hotel-within-a-hotel concept offering exclusive benefits and privileges, including lounge access.Experience our award-winning food and beverage venues including the world-famous Benihana Restaurant, serving delicious American-Japanese Teppanyaki; JB’s Gastropub, with a menu inspired by British and American pub favourites; the chic Rosso Restaurant and Bar offering authentic Italian flair; and our all-day dining venue, Horizon, showcasing the world’s most popular cuisines. For a casual get together with friends, try the funky Arabesque Fumo Lounge by Rosso; sip a relaxing drink by the pool at the Sundeck Pool Bar; or enjoy a quick bite and coffee or freshly-squeezed juice at the Atrium Lobby Lounge. For business meetings or events with distinction, choose from three conference rooms and the world-class Sadaf Ballroom, all equipped with state-of-the-art technologies.Keep in shape or take time to relax at the Bodylines Fitness & Wellness Club with outdoor swimming pools and a sun terrace, a fully-equipped fitness center, a Jacuzzi, steam and sauna rooms and beautiful Jumeirah coastline views as a backdrop.

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