Fragrances Consultant (225-927)

As a Fragrances Consultant, you will play a crucial role in delivering exceptional customer service and enhancing the shopping experience in our fragrance department. You will be responsible for engaging with customers, understanding their unique preferences, and recommending suitable fragrance products. Your expertise in fragrance profiles and compositions will be essential in guiding customers to make informed purchasing decisions. Additionally, you will be at the forefront of displaying the latest fragrance trends and facilitating loyalty amongst clients by providing a personalized touch to each interaction. With your passion for fragrances and excellent communication skills, you will help meet sales objectives while building a strong customer base.

Responsibilities

• Greet customers warmly and determine their fragrance needs through engaging conversations.
• Provide detailed information about fragrance ingredients, compositions, and scent families.
• Demonstrate excellent product knowledge to explain the features and benefits of each item.
• Recommend fragrances based on personal preferences, skin chemistry, and occasion needs.
• Manage the inventory of fragrance products and alert the manager of replenishment needs.
• Set up and maintain attractive displays to promote specific scents and new arrivals.
• Track customer preferences and histories to offer personalized product recommendations.
• Achieve daily and monthly sales targets by effectively upselling and cross-selling products.
• Stay informed about the latest fragrance launches, collaborations, and market trends.
• Handle customer complaints and queries professionally to ensure high satisfaction levels.
• Organize fragrance sampling events and workshops to increase brand awareness and sales.
• Collaborate with fellow team members to support the overall goals of the retail space.

Requirements

• Previous experience in retail, customer service, or in a fragrance-related role is preferred.
• Strong knowledge and passion for fragrance compositions and perfume industry trends.
• Excellent communication and interpersonal skills to engage effectively with clients.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proven ability to meet and exceed sales targets in a retail setting.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• An enthusiastic and positive attitude with a focus on delivering unparalleled customer experiences.