Fragrances Consultant 11D25

As a Fragrances Consultant, you will be the ambassador for our brand and an expert in the world of fragrances. Your passion for scents and customer service will drive your success as you educate customers on our varied products, providing them with the best recommendations based on their preferences. Working in a dynamic retail environment, you will engage and inspire clients, while contributing to the overall success of our store. Your keen understanding of fragrance notes, trends, and brand stories will enable you to provide exceptional service and foster a loyal customer base. Utilizing your communication skills, you will assist in reaching sales targets and participate in promotional initiatives. If you have an innate affinity for fragrances and a desire to elevate customer experiences, this role offers an exciting opportunity to innovate within a retail space dedicated to sensory delights.

Responsibilities

• Engage with customers to understand their scent preferences and lifestyle needs.
• Provide expert advice on fragrance selection, highlighting product features and benefits.
• Maintain up-to-date knowledge on brand storylines, trends, and fragrance notes.
• Create an inviting and informative shopping environment to enhance customer experience.
• Actively participate in sales activities and promotions to meet set sales targets.
• Build and maintain strong customer relationships to ensure repeat business.
• Handle customer inquiries and issues with professionalism and courtesy.
• Assist in inventory management and maintaining store cleanliness and organization.
• Stay informed about competitor offerings and industry developments.
• Contribute to a positive team culture by collaborating and sharing knowledge.
• Provide detailed product demonstrations and sampling to encourage customer purchasing.
• Track customer preferences and purchase history to tailor future recommendations.

Requirements

• Previous experience in a retail or customer service role is preferred.
• Strong passion for fragrances and knowledge of scent profiles is essential.
• Excellent interpersonal and communication skills with attention to detail.
• Ability to work effectively in a fast-paced retail environment.
• Proven track record of meeting or exceeding sales targets is desirable.
• Flexibility to work evenings, weekends, and holidays as required.
• Demonstrated ability to build and maintain customer relationships.