Field Service Team Leader

Title: Field Service Team Leader

Job ID: 5595

Location:

Dubai, AE

We are looking for a Field Service Team Leader (F/M/D ) to join our team at Innomotics

The Industry-Leader of Motors and Drives

Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all of the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Our Most Powerful Engine: Our People

We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.

Location- Dubai

Responsibilities

• As the Customer Service Field Service Team Lead, you would be leading a diverse, international team, driving customer value add and services for Innomotics to our customers in the Middle East Region.
• To lead, motivate, and manage a team of field service engineers effectively. A field service team of 25+ engineers across Middle East, ensuring efficient task allocation, team development, and performance monitoring.
• To be the lead in commissioning of Complex Drive Systems Applications & Provide expert-level technical assistance and troubleshooting on medium voltage VFD / Motors systems and related products from the Innomotics portfolio.
• Act as the primary escalation point for complex customer service cases, visiting client sites when necessary to resolve critical issues & critical applications.
• Collaborate closely with resource planners and service delivery managers to ensure proper staffing and scheduling of service activities.
• Support internal stakeholders (Sales, Project Managers, and Bidding Managers) with technical inputs, proposals, and documentation preparation for critical projects.
• Deliver training, tools, technical resources & to have a development plan for the service team to ensure consistent quality and continuous improvement.
• Maintain strong customer relationships, addressing inquiries and concerns in a professional and timely manner.
• Safety and Customer Value Creation are the core of our business. Promote and enforce adherence to the highest Health, Safety, and Environmental (HSE) standards during all field operations.
• Contribute to process optimization by anticipating technical challenges and implementing proactive solutions in our customer service processes.
• Able to work in a global matrix organization with Product, Systems & Solutions Divisions and Regions and can support & contribute to the business results for Innomotics Globally.
  
  

• Bachelor’s degree in Electrical or Electronic Engineering.
• Strong subject matter knowledge and relevant work experience.
  
  

• You have experience in leading multinational teams in matrix organizations and can motivate them to perform at their best. Proven leadership experience in managing technical service teams.
• Strong field experience with a solid understanding of safety protocols and HSE compliance.
• Customer-oriented mindset with strong interpersonal and problems resolution skills.
• Strong analytical skills and excellent communication and teamwork abilities. Excellent command of English, verbal and written communication abilities, with strong documentation and organizational skills. Arabic would be added advantage.
• Ability to drive and travel intensively across the Middle East, for customer support and issue resolutions.