FandB Supervisor Casa Amor Seasonal

Mandarin Oriental Jumeira, Dubai is looking for a F&B Supervisor to join our Casa Amor team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotels beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As F&B Supervisor, Casa Amor, you will be responsible for the following duties:

• Hold and lead a section in the restaurant, supervising the floor team, assigning tasks, and ensuring completion of opening/closing checklists.
• Maintain a strong understanding of the outlet concept, menu, and beverage offerings, providing accurate explanations to guests. Aswell as knowledge of events and activations to communicate across the team and to guests.
• Ensure shift-to-shift mise en place, proper equipment handling, and cleanliness of front and back of house. Train new colleagues on Casa Amor standards (SOS).
• Operate POS systems efficiently, process food & beverage orders, handling cash, CC cards and non-cash payments including MOHG Gift Cards, and assist in billing following hotel standards.
• Deliver courteous, efficient, and personalized service, proactively upselling products and creating memorable guest experiences.
• Monitor presentation standards, manage stock, and conserve outlet equipment.
• Communicate effectively with colleagues and management, providing updates on guest preferences, allergies, or special requests.
• Support other outlets and complete reasonable tasks assigned by the Restaurant/Outlet Manager.
• Assist and assign side duty schedule and ensure all tasks are completed in a timely manner. Placing themselves on tasks when manning is not sufficient.
• Assist in picking up all required stocks, including linen, beverage, dried goods and
• others and arrange them accordingly.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
• Communicate well with colleagues and management to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Being fully involved in the service and show a strong presence to customers and the team on the floor.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create MOWOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  
  

• Mentor and coach team members, providing guidance to improve skills and service.
• Lead by example, adhering to policies, procedures, and standards.
• Foster a cooperative team environment, supporting colleagues in operational tasks.
• Encourage proactive communication and professional behaviour among team members.
• Being the bridge between the colleague floor team and the management.
  
  

• Listen attentively to guests and observe body language to anticipate needs and exceed expectations.
• Maintain a warm, friendly, and passionate approach at all times, creating “MOWOW” moments to delight guests.
• Collaborate with the hostess team to record guest preferences and update the database for personalized experiences.
• Ensure customer satisfaction from arrival to departure in alignment with MOHG Legendary Quality Experiences (LQEs) and MOQA service standards
  
  

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience in a high-volume restaurant with highest levels of service is preferred.
• Luxury hotel experience preferred.
• Minimum 2 years’ experience working as senior waiter / chef de rang.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Knowledge of dining and lounge service procedures and standards.
• Ability to understand the flow of service and handle multiple tasks effectively.
• Basic computer skills including MS Office is preferred.
• Fluent in verbal and written English language is essential.
• Speaking additional languages such as French, Italian, Spanish, Russian or Arabic will be an advantage
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages