FandB Captain

Job Summary

Main Duties/Responsibilities:

• Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
• Handle guest complaints according to policy.
• Opening team leader to ensure table, flowers, mise en place is well prepared.
• Assist in training, supervising and disciplining all outlet colleagues.
• Possess management ability that ensures a successful handling of the outlets.
• Conduct team briefing and training as delegated by the Outlet Manager/assistant.
• Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
• Take extra initiative to drive revenue, ideas and training needs.
• Monitor the stations, sequence of service and efficiency.
• Handle inventories directly involved with the operation of the outlet.
• Utilize the computer system in ringing, printing and closing checks as well as shift reports.
• Handle and report employee and guest accidents.
  
  
  

• High school Diploma.
• A total of 4-5 years Food and Beverage experience.
• 2 years minimum in a similar role in a 5 * international environment.
• Train the Trainer, Up-selling skills training, HACCP.
• Experience working in a multi cultural environment.
• Organized and well planned.
• Able to work with speed and efficiency throughout maintaining positive attitude.
• Basic knowledge in financial aspects of outlet operations.
• Knowledge of Micros Point of Sale system.
• Able to manage colleagues with friendly and professional manner.