F&B Service Expert (225-919)

The Food and Beverage (F&B) Service Expert is a crucial role within the hospitality industry, responsible for delivering an exceptional dining experience to guests. As an F&B Service Expert, you are expected to possess a deep understanding of various cuisines, beverages, and service etiquettes to enhance customer satisfaction. This position requires a person with excellent communication skills, a keen eye for detail, and a passion for providing top-notch service. Your role is not just about serving food and beverages but also involves creating memorable dining experiences by anticipating guest needs and preferences. You will work closely with the kitchen and front-of-house staff to ensure a seamless and enjoyable dining experience for every guest.

Responsibilities

• Greet guests warmly and provide excellent customer service at all times.
• Present menus and provide detailed information about dishes and beverages.
• Make recommendations based on guest preferences and explain daily specials.
• Take accurate food and drink orders using ordering software or pads.
• Coordinate with kitchen staff to ensure timely preparation of meals.
• Serve food and beverages efficiently in a courteous and professional manner.
• Check in with guests to ensure satisfaction with their meals and service.
• Respond promptly to any additional requests or issues from guests.
• Process payments and handle cash or credit transactions accurately.
• Maintain a clean and organized service area and dining environment.
• Comply with all food and beverage regulations and health standards.
• Participate in training sessions to stay updated on service techniques.

Requirements

• Proven work experience as a server or in a similar role is required.
• Strong knowledge of food and beverage pairings and service protocols.
• Exceptional interpersonal and communication skills are a must.
• Ability to handle stressful situations with a high level of professionalism.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Excellent organizational skills and ability to multitask efficiently.
• Knowledge of point-of-sale systems and basic math skills are necessary.