Enterprise Applications Support Manager

About The Role

The Enterprise Applications Support Manager oversees the support team responsible for maintaining and optimising critical business applications and acts as the first contact for user support. This is a global remote role with occasional travel as required.

Responsibilities include managing the application support team, resolving escalated issues, serving as the primary liaison with support vendors, and driving improvements in support processes and user experience. The role also involves coordinating escalations with business analysts and technical teams and collaborating with stakeholders across regions and organisational levels.

The primary support focus will be Oracle Fusion, though you will have some exposure to other applications such as Salesforce.

This exciting and fast paced role is part of a wider Group IT function delivering new technology and business change to a global enterprise and supporting its daily operations. Collaborating with people around the world and engaging with teams of different disciplines, you will be a key member of the team to help influence our global delivery.

About You

• Strong knowledge of Oracle Fusion Cloud is essential - multiple module knowledge is required
• Experience working in an application support or IT management role
• Exceptional communication and interpersonal skills, with the ability to engage with employees at all levels.
• Strong problem-solving abilities and a proactive approach to addressing issues.
• Highly visible with a positive attitude and commitment to helping the team and business achieve its goals.
• Excellent ability to manage multiple competing priorities and flexibility to adjust to changing requirements.
• Ability to quickly grasp and explain technological and business concepts.
• Working knowledge of change management principles
  
  

What you can expect

At Domino, We Offer

• A competitive salary and a generous benefits package.
• A supportive culture that encourages ownership and collaboration.
• Career development opportunities in a company that values ambition, expertise, and responsibility.
• Recognition for your contributions in a business that balances global success with a close-knit team ethos.
  
  

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise isnt just in providing cutting-edge variable data printing technology; its in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.

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