QA EXECUTIVE
Talentmate
India
31st July 2025
2507-5625-18
Job Description
Job Responsibilities
- Handle customer query via phone, chat & email and drive each issue toward resolution in a manner that supports customer satisfaction & customer retention
- Ensure 2 hr. or less email/Fresh chat response rates
- Work cross-functionally as needed to obtain resolution & customer satisfaction
- Report process issues, identify trends, recommend improvements
- Handle high-cost Order query separately consider high-value, VIP customers
- Prepare data for most query coming from customer to prepare FAQ.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Gandhinagar ,Gujarat |
| Company Website: | https://www.groupbayport.com/ | Job Function: | Quality Assurance & Control |
| Company Industry/ Sector: |
Printing Services | ||
What We Offer
About the Company
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