Ecommerce Manager

Position Overview:

We are seeking a results-driven E-Commerce Manager with in-depth expertise in managing operations on international and regional platforms, including Amazon, Noon, and other key marketplaces. The ideal candidate will be responsible for managing all aspects of our e-commerce business, ensuring smooth day-to-day operations, optimizing performance, and delivering a world-class customer experience across all digital touchpoints.

·      Manage the Promate local e-commerce website ensuring a seamless customer journey, from landing page to checkout.

·      Oversee third-party marketplace operations (e.g., Amazon, Noon), including product onboarding, campaign execution, and content updates.

·      Ensure platform compliance and maintain high operational standards.

·      Create, audit, and enhance product listings with compelling titles, optimized keywords, accurate specifications, and high-quality visuals.

·      Implement best-in-class SEO practices to increase visibility and ranking on search engines and within platform search algorithms.

·      Maintain consistency in product content, pricing, and availability across all platforms.

·  Monitor real-time inventory status across all e-commerce channels.

· Collaborate closely with the supply chain team to maintain optimal stock levels and prevent out-of-stock or overstock situations.

·      Forecast demand and contribute to replenishment strategies.

·      Analyze sales reports, customer behavior, and marketplace trends to identify growth opportunities.

·      Generate actionable insights and lead initiatives to improve conversion rates, reduce bounce rates, and enhance ROI.

·      Set KPIs and track against weekly, monthly, and quarterly targets.

·      Plan and execute seasonal, promotional, and platform-specific campaigns to drive sales and improve engagement.

·      Coordinate with the marketing and design teams to ensure consistent branding across all digital assets.

·      Optimize A+ content and sponsored ads on platforms like Amazon.

·      Monitor and resolve customer queries, disputes, and feedback with a customer-centric approach.

·      Monitor platform reviews, analyze sentiment, and implement strategies to enhance ratings and overall brand perception.

·      Collaborate with the support team to improve fulfillment speed and accuracy.

·      Stay updated with the latest policies and guidelines from marketplaces such as Amazon and Noon.

·      Ensure full compliance with platform-specific regulations and global e-commerce best practices.

·      Maintain a proactive relationship with marketplace account managers to maximize support and visibility.

·      Bachelor’s degree in Marketing, Business Administration, E-Commerce, or a related field.

·      Minimum 5 years of proven experience managing Amazon and Noon seller accounts.

·      Strong knowledge of platform-specific tools like Amazon Seller Central, Noon Partners Hub, Helium10, Jungle Scout, etc.

·      Excellent command of English (Arabic is a plus).

·      Deep understanding of performance marketing, SEO, A/B testing, and analytics.

·      Exceptional organizational skills and the ability to multitask in a fast-paced environment.

·      Strong analytical mindset and proficiency with tools such as Google Analytics, Data Studio, and Excel.

·      Experience in consumer electronics or tech accessories is an advantage.