E-Commerce Executive (225-929)

An E-Commerce Executive plays a pivotal role in driving the online sales of a company by implementing strategic plans and optimizing processes to improve the digital customer experience. Responsible for managing online platforms, they ensure seamless operations, marketing, and customer interactions. E-Commerce Executives work closely with marketing, IT, and logistics teams to align business strategies with customer expectations, ensuring that the online platforms enhance brand presence and boost revenue. They analyze market trends and consumer behavior to propose modifications to enhance platform performance. A results-oriented mindset with strong analytical skills and creativity is essential for this role to innovate and make data-driven decisions. The E-Commerce Executive should consistently aim to maximize the profitability and efficiency of online sales operations by maintaining a user-friendly and engaging online shopping experience.

Responsibilities

• Oversee and manage the daily operations of e-commerce platforms efficiently.
• Collaborate with marketing teams to develop and implement online promotional campaigns.
• Analyze and report on sales performance and customer feedback regularly.
• Optimizing the user experience on e-commerce platforms to maximize sales.
• Coordinate with supply chain teams to manage inventory and order fulfillment.
• Develop and implement strategic plans to boost sales and improve brand presence.
• Monitor competition and market trends to identify growth opportunities.
• Ensure all products are displayed accurately with updated descriptions and pricing.
• Handle customer queries and complaints to improve satisfaction and retention.
• Work with IT support to resolve technical issues related to online sales platforms.
• Maintain and update the online sales channels with new products and offers.
• Ensure compliance with e-commerce legal requirements and policies.

Requirements

• Bachelor's degree in Marketing, Business, or a related field is preferred.
• Strong understanding of e-commerce platforms and online marketing strategies.
• Prior experience in managing online sales and e-commerce operations.
• Excellent analytical skills with the ability to interpret sales reports and data.
• Proficiency in using various digital marketing tools and analytics software.
• Strong communication skills to coordinate with internal and external teams.
• Ability to work in a fast-paced environment and handle multiple projects.