Duty Technician

Mandarin Oriental Downtown, Dubai is looking for a Duty Technician to join our Engineering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Engineering Department in Dubai, the Duty Technician will assist in managing the shift operations. Also responsible to keep all equipment in good repair with minimum downtime by providing day to day maintenance of the hotel. And to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. The Duty Technician reports to Duty Supervisor.

As a Duty Technician, you will be responsible for the following duties:

• Carry out daily maintenance tasks in guest rooms and public areas, including HVAC, plumbing, electrical, and mechanical systems.
• Respond promptly to guest and department maintenance calls, and complete work orders following standard procedures and timelines.
• Diagnose issues, prioritize urgent breakdowns (e.g., plant or equipment), and implement effective solutions independently when required.
• Ensure proper use, maintenance, and protection of tools, equipment, and safety gear, maintaining a safe and efficient work environment.
• Address guest complaints or requests courteously and efficiently, ensuring satisfaction and minimal disruption to their stay.
• Be on standby for emergencies, understand blueprints and technical manuals, and act swiftly to safeguard people and property.
  
  

• A minimum of 2-5 years of technical background. 1-3 Years industry experience in a similar role in a luxury hotel is preferred
• A formal qualification in mechanical/electrical engineering
• Hands-on experience in day-to-day maintenance of the hotel/villas
• Proficiency in using various hand tools, power tools, and diagnostic equipment.
• Ability to read and interpret technical manuals, blueprints, and schematics.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.