Director Customer Success UAE

About the Role

As Director – Customer Success for the GCC region, you’ll serve as the regional custodian of outcomes for our customers. This is not a generic account management role, it’s about co-owning healthcare transformation with national and enterprise stakeholders across the region.

Youll be the strategic and operational lead for some of the region’s most impactful digital health programs, supporting our customers in ministries, payer organizations, and health clusters. You’ll guide customers across every phase - from onboarding and implementation to activation, scale-up, and impact realization, ensuring they achieve measurable ROI and long-term success.

This role is ideal for someone who

• Has worked in the GCC healthcare sector and knows how to navigate public-private partnerships, large-scale digital programs, and procurement frameworks.
• Understands the urgency of achieving Vision 2030 goals in KSA, We the UAE 2031, and similar national mandates.
• Thrives in building trusted relationships with senior executives, program leaders, and delivery teams across cultures and languages.
• Is comfortable working across ministry-led engagements, payer transformation programs, and operational rollouts across hospital groups.

A Day in the Life

• Be the strategic advisor to key accounts—ranging from Ministries of Health to national insurance players and large hospital networks.
• Lead end-to-end program execution including charter definition, platform rollout, data onboarding, solution design, adoption management, and ROI tracking.
• Engage with C-level leadership, clinical teams, and operational stakeholders to align Innovaccer solutions with national health priorities and customer KPIs.
• Proactively identify opportunities to expand value within accounts—whether through additional modules, AI-enabled insights, or custom workflows.
• Serve as the voice of the customer internally—working with product, engineering, and leadership to evolve Innovaccer’s offerings for regional needs.
• Orchestrate business reviews, executive updates, and performance reporting to maintain transparency and trust.
• Manage delivery pods comprising platform engineers, data analysts, QA specialists, and designers—ensuring project milestones are met with high quality.

What You Need

• 10+ years of experience in customer success, strategic account management, consulting, or digital delivery within healthcare and/or enterprise tech.
• Deep understanding of healthcare operations, payer dynamics, and regulatory landscape in the GCC—especially KSA, UAE, or Qatar.
• Proven ability to manage multi-stakeholder engagements across government bodies, provider networks, and insurance entities.
• Technical background in Engineering, Computer Science, Health Informatics, or equivalent.
• Strong track record of delivering technology programs—ideally involving data integration, care management, VBC, or population health.
• Executive presence with fluency in stakeholder engagement and business communication across Arabic and English contexts.
• Willingness to travel 50–60% across GCC countries as needed.

Why Innovaccer

• Shape the region’s health transformation agenda alongside national leaders.
• Deliver impact on real-world challenges like chronic care, cost containment, and citizen access to care.
• Work at the frontier of health data, cloud transformation, and AI-driven operations.
• Be part of a mission-first team with a fast-growing regional footprint and ambitious plans for 2025 and beyond.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer is powering healthcare transformation across the GCC by helping government bodies, payers, and providers unlock the full value of their health data. Through our unified data platform and modular solutions, we enable ministries, insurance companies, and healthcare delivery systems to drive outcomes in Population Health, Value-Based Care, Patient Experience, and AI-powered intelligence.

https://innovaccer.com/middle-east

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