Desktop Support Administrator

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence .

The Desktop Support Administrator will be based at the Dubai site but will provide effective IT desktop support to all EMEA Sites. This role is crucial in ensuring seamless IT operations and user satisfaction across the region, contributing to the overall efficiency and productivity of the company.

Responsibilities

• Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and application software.
• Collaborate with other IT team members to implement new technologies and upgrades.
• Provide remote support to users across different locations.
• Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times
• Actively participate in team discussions.
• Help develop IT solutions to meet the business objectives.
• Create and maintain documentation on all IT systems as required.
• This position is based in Dubai, however travel to other UAE / Middle East sites will be required.
  
  

• Desktop support experience
• Fluent in English, with excellent written and oral communication skills
• Experience in writing work instructions
• Capable of working with minimum supervision
• Ability to be a self-starter and finisher
• Possess a positive attitude
• Previous experience in a customer support role
• Highly motivated
• CompTIA A+ or MCP qualification preferred.
• Advanced knowledge of Microsoft Windows 11 operating system.
• Experience with network troubleshooting and basic configuration.
• Experience with remote desktop support tools and techniques.
• Competent knowledge of Microsoft Office M365 and cloud-based tools.
• Networking experience (for desktop troubleshooting).
• Knowledge of iOS and Android operating systems for mobile support.