CX Director - Dubai Based - Leading Retail Family Group
Michael Page
United Arab Emirates
24th August 2025
2508-2544-202
Job Description
- Shape CX strategy for a leading regional retail group.
- Drive impact with global luxury and lifestyle brands.
One of the regions most respected family groups, known for shaping retail and lifestyle experiences across diverse global brands. It offers the scale, stability, and influence to drive meaningful change while staying agile and forward-looking.
Job Description
- Define and deliver the customer experience strategy across retail and lifestyle brands
- Manage end-to-end customer journeys across digital and physical touchpoints
- Drive customer insights, analytics and feedback programs to inform decisions
- Create cross-functional initiatives with commercial, digital and operations teams
- Operate customer intelligence and service functions to ensure excellence
- Run CX governance frameworks and track KPIs for continuous improvement
- Lead, inspire, and develop a high-performing customer experience team
- Deliver innovation and best practices that enhance satisfaction and business impact
- 20+ years of experience in customer experience strategy, design and continuous improvement
- Proven success in leading cross-functional CX initiatives, managing change and delivering measurable results
- Deep expertise in customer experience across both digital and physical touchpoints
- Exceptional leadership, communication and change management capabilities
- Demonstrated success in building, scaling and inspiring customer-centric teams
- Skilled in presenting to senior stakeholders and influencing decisions at the highest levels
- Strong commercial acumen with ability to align CX strategy to business growth and ROI
- Experience managing customer service operations, including contact centres and third-party partners
- Adept at embedding customer-first culture across complex multi-brand organisations
- Resilient, agile and adaptable; able to thrive in fast-paced and evolving environments
Competitive package with family benefits
Contact: Ali Nomani
Quote job ref: JN-082025-6818350
Job Details
| Role Level: | Director | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Others |
| Company Industry/ Sector: |
Retail | ||
What We Offer
About the Company
Welcome to the Michael Page global company profile.Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.Our teams are broken down to focus on industry, assignment type, salary level and location, so your hiring requirements or job search will all be handled by a specialist who knows your sector inside-out. We are confident that our expertise can add value to your recruitment or job search process – get in touch to find out more.
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