Customer Service Representative
KILONEWTONS
United Arab Emirates
17th July 2025
2507-2105-93
Job Description
Job Title: CUSTOMER SERVICE REPRESENTATIVE
Company: KILONEWTONS
Location: DUBAI, UAE
Experience: 2+ YEARS
Website: 🌐 www.kilonewtons.com
✨ Job Overview
KILONEWTONS is looking for a friendly and professional Customer Service Representative to join our team in Dubai, UAE. If you have 2+ years of experience in customer support, excellent communication skills, and a passion for helping people, we'd love to hear from you!
💼 Key Responsibilities
✔ Provide exceptional customer service via phone, email, and live chat.
✔ Resolve customer inquiries, complaints, and issues promptly and professionally.
✔ Maintain accurate records of customer interactions in CRM systems (Zendesk, Salesforce, etc.).
✔ Assist with order processing, returns, and refunds.
✔ Collaborate with other departments to ensure customer satisfaction.
✔ Upsell products/services when appropriate.
✔ Meet and exceed customer service KPIs (response time, resolution rate, etc.).
🔍 Skills & Qualifications
✅ 2+ years of experience in customer service or a related role.
✅ Excellent English communication skills (Arabic is a plus).
✅ Proficiency in CRM software (Zendesk, Salesforce, Freshdesk).
✅ Strong problem-solving and multitasking abilities.
✅ Patient, empathetic, and customer-focused attitude.
✅ Ability to work in a fast-paced environment.
✅ Basic knowledge of MS Office (Word, Excel, Outlook).
🎯 Why Join KILONEWTONS?
✨ Competitive salary + benefits.
✨ Friendly and supportive work environment.
✨ Opportunities for career growth and development.
✨ Work with a dynamic and diverse team.
📩 How to Apply?
Ready to start your journey with KILONEWTONS? Send your updated CV to:
📧 careers@kilonewtons.com
📝 Subject Line: "Application for Customer Service Representative – [Your Name]"
📍 Location: DUBAI, UAE | 🌐 Website: www.kilonewtons.com
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Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.kilonewtons.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Construction | ||
What We Offer
About the Company
KILONEWTONS (www.kilonewtons.com) founded by Sameer Ahmed, is a Project Management and Multi-Disciplined Engineering company offering services to the industrial sector. Our team has experience with all aspects of Project Management, Engineering, and Designing.Culture and Values:KILONEWTONS believe that people are our greatest strength, bound by ours and Engie Impact’s vision to enable a sustainable world where people, organizations and the environment thrive.We are passionate about making our company and the world a better place; responsible in working with commitment and accountability; collaborative with our colleagues and clients, and agile enough to work in a dynamic, changing industry.The wide-ranging expertise of our diverse team fuels the innovation that places us on the leading edge of the energy and consulting industry.Moreover we nurture our company culture through training, mentoring and professional development that encourages all employees to thrive.Employees will embody the values and culture of the company internally and externally hence drive high performance in a rapidly evolving business and industry.Engage with colleagues in a equally important manner that connects employees with the company’s purpose, demonstrates alignment with company values, and embeds company culture.Act in an ethical manner and follow the principles of the Ethics Charter and Ethics in Practice Guidelines of the Group.Equality and diversity in a company are proof of a positive work environment and effective people management.All employees and applicants must be given equal opportunities, regardless of their age, race, gender, religion, or sexual orientation.
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