Customer Service Representative 29N25

We are seeking a dedicated and enthusiastic Customer Service Representative (29N25) to join our team. As the front line to customer interactions, you play a crucial role in creating a positive experience for our clients. You will be responsible for managing and resolving inquiries efficiently, ensuring customer satisfaction and loyalty. The ideal candidate will have excellent communication skills, the ability to handle stressful situations calmly, and a knack for problem-solving. This position offers the opportunity to work in a dynamic and fast-paced environment, where you can develop your skills and grow your career within our company.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Identify and assess customers' needs to achieve satisfaction and build trust.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Manage and resolve customer complaints while providing appropriate solutions and alternatives.
• Follow up with customers to ensure their issues are resolved and build friendly relationships.
• Keep records of customer interactions, process accounts, and file documents thoroughly.
• Provide feedback on the efficiency of the customer service process and offer suggestions.
• Collaborate with team members and other departments to resolve complex customer issues.
• Stay updated on product knowledge and company policies to provide accurate information.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet personal and team targets for response times and customer satisfaction ratings.
• Evaluate and improve processes to increase efficiency and customer satisfaction.

Requirements

• High school diploma or equivalent required; further education is a plus.
• Proven working experience in a customer service or customer support role.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices is preferred.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills, both verbal and written.
• Ability to multi-task, prioritize, and manage time effectively under pressure.
• Problem-solving skills and the ability to develop innovative solutions.
• Empathy and patience in dealing with difficult or emotional customers.