Customer Service Representative (225-808)

We are seeking a dedicated and personable Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing the highest level of service and support. You will handle inquiries, provide information, resolve issues, and maintain customer satisfaction. To succeed in this position, you should be comprehensive about our products, demonstrate excellent communication skills, and navigate through our system efficiently. If you have a passion for excellence in customer interaction and strive to enhance customer experiences, we'd love to discuss this opportunity with you. Join us to be a vital link between our company and our valued customers, and play a key role in maintaining a positive image for our organization.

Responsibilities

• Handle inbound customer inquiries efficiently and professionally across various communication channels.
• Assist customers with product information, order processing, and account management details.
• Resolve customer complaints promptly and ensure complete satisfaction is achieved.
• Maintain an up-to-date knowledge of company products and services.
• Document customer interactions, including detailed notes of inquiries and resolutions.
• Provide personalized support and tailor solutions to meet individual customer needs.
• Collaborate with other departments to address complex customer issues effectively.
• Upsell and cross-sell products when appropriate to meet customer needs.
• Follow company protocols to handle sensitive customer information securely.
• Track and report recurring customer issues to improve company processes and systems.
• Contribute to a positive team environment by sharing insights and supporting colleagues.
• Participate in regular training sessions to upgrade skills and service delivery standards.

Requirements

• Proven experience in a customer service role or equivalent client-facing position.
• Excellent verbal and written communication skills with a keen attention to detail.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with CRM systems and best practices in customer service management.
• Ability to work flexible hours, including evenings and weekends as needed.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• A positive attitude with the desire to work in a team-oriented, collaborative environment.