Customer Service Lady (225-716)

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We are seeking a dedicated and customer-focused Customer Service Lady to join our team. In this role, you will be responsible for providing excellent customer service by addressing inquiries, resolving complaints, and ensuring a high level of client satisfaction. You will act as the primary point of contact for our customers, helping them with their needs and assisting them with any issues that may arise. Our ideal candidate is friendly, patient, and a problem-solver with excellent communication skills. You should be able to handle a diverse range of customer scenarios with poise and professionalism and ensure a warm and welcoming experience for all our clients. If you have a passion for helping others and thrive in a fast-paced environment, we would love to hear from you.

Responsibilities

• Respond promptly to customer inquiries through various communication channels.
• Provide accurate, valid, and complete information by using the right methods.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Keep records of customer interactions, transactions, and comments accurately.
• Collaborate with team members to improve customer service experience.
• Identify and assess customers’ needs to achieve satisfaction and loyalty.
• Build sustainable relationships and trust with customer accounts.
• Meet personal and team customer service targets and call handling quotas.
• Follow communication procedures, guidelines, and policies effectively.
• Stay updated on product knowledge to ensure informed customer service.
• Go the extra mile to engage customers and enhance customer experiences.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices preferred but not mandatory.
• Customer orientation and the ability to adapt/respond to different characters.
• Excellent communication and presentation skills in a professional setting.
• Ability to multitask, prioritize, and manage time effectively and efficiently.
• High school diploma with additional qualifications in customer service preferred.