Customer Service Executive -Freight & Logistics 11D25

The role of a Customer Service Executive in the Freight & Logistics industry is critical to ensuring smooth operations and high customer satisfaction. The ideal candidate will serve as the primary point of contact for clients, addressing their inquiries, handling logistics coordination, and solving any issues promptly and efficiently. This role demands excellent communication and problem-solving skills to facilitate clear interactions between customers and the logistics team. The Executive will utilize their industry knowledge to help streamline processes, support business growth, and enhance the client experience. Additionally, attention to detail and the ability to multitask in a fast-paced environment are essential to excel in this position.

Responsibilities

• Manage and respond to customer inquiries and requests via phone and email.
• Coordinate with logistics teams to ensure timely and accurate shipment deliveries.
• Resolve customer complaints and issues in a professional and efficient manner.
• Maintain detailed and accurate records of customer interactions and transactions.
• Act as a liaison between customers and the logistics and operations departments.
• Provide information and updates to customers regarding shipment status and schedules.
• Assist in managing and tracking shipments to ensure on-time delivery plans.
• Contribute to the development and implementation of customer service policies and procedures.
• Conduct follow-ups with clients to ensure satisfaction with services provided.
• Identify areas for improvement in customer service practices and offer solutions.
• Support sales team with customer data and shipping information when needed.
• Prepare reports on customer feedback and service delivery metrics for management review.

Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• At least 2 years of experience in customer service in a logistics environment.
• Strong understanding of freight and logistics operations and practices.
• Excellent communication skills, both written and verbal, are essential.
• Ability to work effectively under pressure in a fast-paced, dynamic environment.
• Strong problem-solving skills with a proactive approach to customer service.
• Proficiency in Microsoft Office Suite and logistics software applications preferred.