Customer Service Executive (225-1017)

As a Customer Service Executive, you play a pivotal role in our organization by providing exceptional service and support to our valued customers. Your primary responsibility is to ensure that customer inquiries are addressed promptly and efficiently, while maintaining the highest level of professionalism and courtesy. You will act as the point of contact for customers, handling complaints, processing orders, and offering information about our products and services. Your ability to listen and communicate effectively will contribute to enhancing the customer experience and fostering loyalty. With a thorough knowledge of our products, services, and policies, the ideal candidate will efficiently manage customer interactions and help resolve any issues that arise.

Responsibilities

• Respond to customer inquiries and issues through various communication channels promptly.
• Maintain a professional and empathetic demeanor with all customer interactions.
• Resolve customer complaints by determining the cause and identifying solutions swiftly.
• Process orders, forms, applications, and requests accurately and in a timely manner.
• Keep records of customer interactions, transactions, comments, and complaints meticulously.
• Communicate with team members and managers to resolve customer issues effectively.
• Provide customers with product and service information to fulfill their requirements.
• Upsell and promote company products and services by identifying potential opportunities.
• Follow all company policies and procedures regarding customer privacy and data protection.
• Seek continuous improvement and be open to feedback to enhance service delivery.
• Attend training sessions and departmental meetings to stay updated on services and policies.
• Collaborate with other departments to resolve complex customer issues that require specialized attention.

Requirements

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices to manage customer interactions.
• Ability to handle difficult customers and remain calm under pressure.
• Excellent communication and presentation skills, both written and verbal.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.