Customer Service Agent (225-824)

As a Customer Service Agent, you will be the frontline of our company, providing exceptional service to our valued customers. This role is crucial to maintaining our reputation for quality service, as you will be the first point of contact for customers seeking assistance. Your responsibilities will include managing inquiries, resolving complaints, and providing information about our products and services. Excellent communication skills, both verbal and written, are essential, as is the ability to empathize with customers and ensure their satisfaction. You will also need to possess strong problem-solving skills to manage any challenges that may arise, as well as the ability to work well in a team-oriented environment.

Responsibilities

• Respond to customer inquiries with accurate information in a timely manner.
• Resolve customer complaints efficiently and with empathy and understanding.
• Provide customers with detailed information about products and services offered.
• Process orders, forms, applications, and requests from customers accurately.
• Maintain customer records by updating account information promptly.
• Assist customers with troubleshooting technical issues with products or services.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Work closely with other departments to resolve complex customer issues.
• Identify and escalate priority issues to the appropriate channels.
• Document all customer interactions and transactions thoroughly and clearly.
• Monitor customer satisfaction levels and work towards continuous improvement.
• Participate in training and development sessions to enhance skill sets.

Requirements

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience with at least two years in a similar role.
• Excellent communication skills, both verbal and written, are mandatory.
• Strong problem-solving skills and ability to handle challenging situations.
• Proficient in using computers, including software like Microsoft Office Suite.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Strong interpersonal skills and a collaborative team player mentality.
• Ability to remain calm and professional under pressure or during peak times.
• Familiarity with CRM systems and practices is an advantage.