Customer Service Advisor – Bilingual (English & Arabic) (225-902)

We are seeking a highly motivated and dedicated Bilingual Customer Service Advisor (English & Arabic) to join our dynamic customer support team. This role is integral to our operations, as you'll be responsible for delivering excellent service and support to our clients. As a bilingual advisor, you will manage customer interactions over various channels and ensure clear, comprehensive, and empathetic communication. You'll play a crucial role in enhancing customer satisfaction and fostering loyalty, making you a key player in our company's growth. If you thrive in a fast-paced, multicultural environment and have a passion for helping others, then this position could be an ideal fit for you.

Responsibilities

• Provide exemplary customer service through phone, email, and live chat channels.
• Communicate fluently in English and Arabic to assist diverse customer groups.
• Identify and address customer needs and concerns with efficiency and empathy.
• Maintain and update customer records with accurate and timely information.
• Resolve customer inquiries and complaints with a positive and professional attitude.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Provide feedback on customer service processes to improve efficiency.
• Assist in training and mentoring new customer service team members.
• Meet or exceed individual and team performance daily targets and metrics.
• Stay informed about the company’s products, services, and industry trends.
• Escalate complex issues to relevant departments for timely resolution.
• Contribute to a positive team environment and uphold company values.

Requirements

• Bilingual proficiency in both Arabic and English (speaking, reading, writing).
• Proven experience in customer service or a related client-facing role.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong computer skills, including proficiency in Microsoft Office and CRM systems.
• High school diploma or equivalent required; relevant degree is advantageous.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.