Customer Operations Officer 10N25

We are seeking a dedicated and skilled Customer Operations Officer to join our dynamic team. As a vital member of our organization, the Customer Operations Officer will be responsible for overseeing the entire customer service lifecycle, from initial contact to order fulfillment and beyond. With a strong emphasis on excellent customer service and operational efficiency, this role demands a professional who can manage customer queries, ensure timely service delivery, and uphold our company's reputation for excellence. The ideal candidate will possess strong communication skills, have a keen attention to detail, and be capable of handling multiple tasks concurrently in a fast-paced environment. This is a fantastic opportunity for an individual eager to contribute to an organization that values innovation and commitment to customer satisfaction.

Responsibilities

• Coordinate and manage all customer service inquiries, ensuring timely responses and resolutions.
• Oversee the processing and fulfillment of customer orders in collaboration with logistics teams.
• Maintain accurate records of customer interactions, transactions, and comments in the CRM system.
• Communicate with customers to gather feedback and provide updates on their order status.
• Work closely with sales and marketing teams to enhance the customer experience.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Monitor and report on customer service metrics and feedback trends to management.
• Ensure compliance with company policies and procedures in all customer service activities.
• Assist in training and mentoring junior customer service staff to enhance their skills.
• Identify and escalate urgent issues to the appropriate departments for swift resolution.
• Collaborate with product teams to address quality issues and relay information to customers.
• Organize and participate in customer engagement events to boost brand loyalty.

Requirements

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 3 years' experience in customer service or operations management.
• Excellent communication and interpersonal skills for effective customer interactions.
• Proven ability to manage multiple tasks and projects in a fast-paced environment.
• Strong problem-solving skills with a focus on customer satisfaction and efficiency.
• Proficiency in CRM software and Microsoft Office Suite, including Excel and Word.
• Ability to work independently and as part of a coordinated team.