Customer Care Executive

At Kazamer Tax Consultant, we value building strong client relationships through professionalism and excellent service. We are currently seeking a Customer Care Executive to join our team in Dubai, who will be responsible for delivering exceptional customer support, handling inquiries, and ensuring client satisfaction at every step.

📌 Key Responsibilities

• Manage inbound and outbound calls, emails, and client inquiries in a timely and professional manner.
• Provide accurate information regarding services, policies, and procedures.
• Handle customer complaints, resolve issues efficiently, and escalate when necessary.
• Maintain updated records of client interactions in CRM systems.
• Assist in scheduling appointments and follow-ups with clients.
• Coordinate with internal departments to ensure client needs are met promptly.
• Collect feedback to improve service quality and client satisfaction.
• Support the customer service team in achieving performance targets.
  
  

• Bachelor’s degree or diploma in Business Administration, Marketing, or a related field.
• Proven experience in customer service, preferably in the consulting or financial services industry.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in MS Office and familiarity with CRM systems.
• Excellent problem-solving and conflict-resolution abilities.
• Fluency in English is required; knowledge of Arabic is an advantage.