Coordinator Luggage

( 16607 )

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

The Coordinator, Luggage will be responsible for the coordination of luggage for both check-in, check-out and in-house and group guest requests ensuring the correct tasks are effectively completed to the correct guest / rooms. The Coordiantor, Luggage will ensure highly effective communication with all Bellmen to ensure they are clearly informed about all individual job and guest requirements and will be aware and deliver all department Forbes Travel Guide standards to ensure service excellence is provided to all guests meeting all Key Performance Index (KPIs) and delivery times.

About You

Ideally, we’d love you to have diploma or degree in hospitality or other relevant discipline or either 2 years working experience as a coordinator handling customer request, queries and complaints with an excellent knowledge of opera or other booking operating system used by international and well-known luxury hotel or resort. Excellent verbal and written communication skills, attention to detail, and the ability to read a social situation and deliver a first-class experience is a must.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.