Cocktail Waitress - FandB Butler Services

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Cocktail Waitress - F&B Butler Services to join the resort’s Food & Beverage team.

The Primary Duties And Responsibilities Of This Role Are

• Deliver exceptional beverage and bottle service to each guest within the gaming service bars, creating a welcoming and engaging environment while upholding Forbes-level service standards and maintaining strong knowledge of cocktail recipes, premium spirits, bottle service packages, and menu offerings.
• Personally greet and acknowledge guests, take beverage and bottle service orders accurately, and provide clear recommendations for specialty cocktails, premium spirits, wines, beers, non-alcoholic beverages, and promotions.
• Enter orders correctly, communicate clearly with bartenders and barbacks, and provide accurate estimated wait times when delays occur to keep guests informed and comfortable.
• Support guest satisfaction by accommodating personal and special beverage requests where possible, noting allergies or dietary requirements, and making suitable recommendations based on guest preferences.
• Answer guest questions confidently regarding the beverage menu, signature drinks, bottle service packages, responsible alcohol service, promotions, and venue offerings.
• Collaborate with bartenders, barbacks, supervisors, and casino floor teams to ensure timely preparation and delivery of beverages while maintaining a smooth and efficient workflow throughout service.
• Manage and organize bottle service presentations, including preparing setups, presenting bottles to VIP tables, and providing attentive follow-up service.
• Monitor assigned sections to ensure tables are properly set, drinks are replenished promptly, and guests’ needs are anticipated throughout their experience.
• Support the onboarding of new Cocktail Waiters / Waitresses by sharing service standards, venue knowledge, hygiene practices, and bottle service procedures as directed by management.
• Follow all company policies and local requirements relating to responsible alcohol service, hygiene, food safety, allergen awareness, handwashing, personal grooming, cleaning, sanitation, and safe handling of glassware, garnishes, and beverage accompaniments.
• Promptly report any accidents, spills, or unsafe conditions to management to ensure a safe environment for guests and employees.
• Develop relationships with regular guests, utilizing knowledge of their preferences to encourage loyalty and maximize revenue opportunities.
• Demonstrate comprehensive knowledge of the resort’s bars, lounges, and special beverage events or promotions to enhance the guest experience.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2 years of experience in a similar role.
• Fluent English is essential.
• Additional advanced proficiency in another language—such as Japanese, Chinese, Arabic, Russian, French, Spanish, or Italian—is highly desirable.
• International experience preferred.
• Excellent communication, interpersonal and leadership skills.
• A strong commitment to, and passion for, the hospitality industry is required.
• Flexibility to work varied hours in response to business needs and demands is expected.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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